Refund Policy

Effective date: August 20, 2026

1. Scope

This Policy covers every payment you make on ImgVid at imgvid.app (the "Service"): subscription plans, credit packs, and any other one-off purchase. Paying means you accept it.

The Terms of Service, the Privacy Policy, and the Cookie Policy also form part of your agreement with us. This is the one that governs refunds.

2. How credits work

The Service runs on credits. Subscription plans grant them each billing period; credit packs and other one-off purchases grant them in full as soon as payment goes through. Credits leave your balance the moment you submit a generation, and the model provider bills us for the compute at that same moment. That is why refunds are worked out from the credits you have not used, as set out in Sections 4 and 5.

How long credits stay valid is shown on the purchase page. Expired credits have no cash value and cannot be refunded.

3. Failed generations

If a generation fails because of a problem on our side or at the model provider, the credits it consumed go back to your balance automatically. You do not need to ask, and the return shows up in your credit history.

These are not failures, and nothing is returned:

(a) the generation finished but you do not like the result. AI output varies, and the same prompt can give you something different next time;

(b) you closed the page while it was running. The generation carries on in the background and the result lands in your creation history.

A prompt that fails moderation is blocked before any credits are taken, so nothing is spent.

4. When you can ask for a refund

You can ask for a refund on any payment within 30 days of making it. Each subscription charge counts on its own, and the 30 days run from that charge.

Ask later than that and we will still look at it, weighing when you paid, how much you have used, and why you are asking.

If you were charged twice, charged the wrong amount, or could not use the Service through a prolonged outage, none of the limits above apply. Contact us whenever you notice.

5. How much you get back

For a request we accept, the amount depends on how much of that payment you have used:

(a) none of the credits used — full refund;

(b) some of the credits used — we subtract what you used and refund the rest;

(c) all of the credits used — no refund.

6. What we do not refund

(a) credits from a payment that have all been spent;

(b) credits you did not pay for, such as sign-up or promotional grants;

(c) credits that have expired;

(d) accounts suspended for breaking the Terms of Service;

(e) refund abuse, such as buying and claiming back repeatedly. We may decline these outright;

(f) requests based only on not liking what you generated. See Section 3.

7. Cancelling a subscription

Cancel any time from the membership page in your account settings. Your subscription stops renewing, you keep the full plan until the period you have paid for runs out, and the account then moves to the free plan. Subscription credits already granted stay usable until they expire, and credit pack credits stay in your balance.

Cancelling only stops future charges. It is not a refund request, and it does not send back what you have already paid. To get money back, ask separately under Sections 4 and 8.

8. How to ask

Email support@imgvid.app and include:

(a) the email address on your account;

(b) the order ID, or the email address you paid with;

(c) why you are asking.

A person reads every request, and we reply within 1-2 business days. We may come back to you for more detail about the payment.

9. After we approve

(a) The refund goes back the way you paid, processed by the third-party payment provider (Merchant of Record). It usually lands within 5-10 business days, depending on your card issuer.

(b) Once it clears, we take back the credits from that payment you had not used. If a subscription was involved, its benefits end at the same time.

(c) Bank fees and exchange rate differences are set by your bank and are not something we compensate for.

(d) If 10 business days pass from our notice and the money still has not arrived, check with your card issuer first. If that leads nowhere, come back to us and we will supply the payment provider's transaction records to help you chase it.

10. Chargebacks

If a charge looks wrong to you, come to us first. Raising a chargeback with your card issuer without contacting us gets the account suspended until the dispute is settled.

11. Your statutory rights

Nothing here affects the consumer rights you have by law where you live. Where local law gives you more than this Policy does, local law wins.

12. Changes to this Policy

We may update this Policy. If a change is material, we update the effective date at the top of this page. A refund request is judged against the version that was on this page when you paid.

13. Contact

Email: support@imgvid.app