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ImgVid

Refund Policy

Last updated: September 12, 2025

1. Introduction

At ImgVid, we strive to provide our users with the best experience possible. We understand that circumstances may change, and you might need to request a refund. Please read our refund policy carefully before making a purchase.

2. Refund Eligibility

2.1 Time Limit

Refund requests must be made within 3 days of your purchase. After this period, we cannot process any refund requests.

2.2 Credit Usage

If you have used more than 50 credits, you are not eligible for a refund, regardless of the time since purchase.

2.3 Eligibility Criteria

You are eligible for a refund if:

  • You request the refund within 3 days of your original purchase date
  • You have used 50 credits or less from your purchased credits
  • You contact us through the proper channels outlined below
  • Your account is in good standing and has not violated our Terms of Service

3. What Happens After a Refund

3.1 Service Access

Upon processing your refund:

  • Your subscription will be immediately canceled
  • Access to premium features will be revoked
  • Any remaining credits will be forfeited
  • Your account will revert to the free tier (if available)

3.2 Generated Content

  • Videos created during your subscription period will remain accessible
  • You retain ownership of any videos you generated during the subscription period
  • No additional premium features or AI video generations will be available

4. How to Request a Refund

If you meet the eligibility criteria and wish to request a refund, please follow these steps:

4.1 Contact Us

Reach out to our support team at support@imgvid.app.

4.2 Provide Details

Include the following information in your refund request:

  • Your account email address
  • Order number
  • Purchase date
  • Reason for the refund request

4.3 Submit Within 3 Days

Ensure your request is submitted within 3 days of your purchase.

4.4 Processing Time

  • Review: Once we receive your refund request, we will review it and notify you of the outcome soon
  • Processing: If approved, your refund will be processed to your original payment method
  • Bank Processing: Depending on your payment method, it may take 5-10 business days for the refund to appear in your account

5. Exceptions and Special Cases

5.1 Requests After 3 Days

Refund requests submitted after the 3-day period are generally not accepted. However, we may consider exceptions in the following circumstances:

5.2 Technical Issues

We may consider refunds beyond the 3-day period if:

  • Our service experienced significant technical issues preventing you from using the image to video generation features
  • System errors resulted in failed generations that consumed your credits
  • Billing errors or unauthorized charges occurred

5.3 Exceptional Circumstances

At our sole discretion, we may consider refunds in cases of:

  • Medical emergencies or serious personal circumstances
  • Service outages lasting more than 24 hours
  • Major feature failures affecting your purchased plan

6. Non-Refundable Items

The following are not eligible for refunds:

  • Credits that have been used beyond the 50-credit threshold
  • Completed video generations, regardless of output satisfaction
  • Third-party services or add-ons (unless specifically covered by their own policies)
  • Accounts that have been suspended or terminated for Terms of Service violations
  • Free trial credits or promotional offers

7. Payment Method Considerations

7.1 Original Payment Method

Refunds will be processed back to your original payment method whenever possible.

7.2 Payment Processor Fees

  • We absorb all processing fees for legitimate refund requests
  • No deductions will be made from your refund amount

8. Disputes and Chargebacks

8.1 Contact Us First

Before initiating a chargeback with your bank or credit card company, please contact us directly. We are committed to resolving issues promptly and fairly.

8.2 Chargeback Policy

Chargebacks initiated without first contacting us may result in:

  • Account suspension pending resolution
  • Loss of access to all services and content
  • Additional fees to recover chargeback costs (where legally permitted)

9. Changes to This Policy

We reserve the right to update our refund policy at any time. Any changes will be reflected on this page, and we encourage you to review it periodically.

9.1 Effective Date

Changes to this policy will be effective immediately upon posting on our website.

9.2 Notification

For significant changes, we may notify users via:

  • Email notification to registered users
  • Notice on our website dashboard
  • Updated "Last updated" date at the top of this policy

10. Contact Information

For any questions about this Refund Policy or to request a refund, please contact us:

  • Email: support@imgvid.app
  • Response Time: We aim to respond to all refund requests within 24 hours

Our support team is committed to addressing your concerns promptly and professionally.

ImgVid – Your Image to Video AI Generator